Author Archives: Janet L. Falk

Do You Track Communications as an Investment or Expense?

How do you categorize your Communications costs?

At a certain bank, opening a new account in the system requires an input: How did you hear about us?

This is a company that calculates its Public Relations, Marketing and Communications dollars as an investment, and not an expense, unlike others.

By tracking the HOW question over time, and in six locations, the bank fine tunes its activity in SEO, media outreach, outdoor advertising and other platforms.

A marketing investment is any expenditure that creates tools that drive value and impact sales, even after the cost to create the tool is spent. Examples are websites, media relations, videos and social media engagement, to name a few. These marketing investments yield a long-term ROI, greater than any one-time ad.

Communications activity is magnified and extended in the digital arena:

  • Print news articles are accessible online, sometimes with extra visual and audio content, with no expiration date.
  • Client newsletters, blogs and product literature PDFs form part of the main website.
  • Twitter activity and Facebook posts by customers, staff and observers are always available.

Even when prospects hear about your company from a news story, a commercial or a referral by a colleague, they probably will conduct some research online — to confirm the basics of location, products and price range or to obtain more specific information on features, customer reviews and comparable products.

Invest in Communications and Marketing and you meet these prospects more than halfway. Your digital tools and materials await discovery; they live indefinitely, well beyond their initial cost, yielding the highest ROI.

Are you prepared to invest in Communications to attract more customers and supporters? Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141. Let’s talk about allocating your budget to maximize the Return on Investment.

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Tell the Media — What Lies Ahead

Your Outlook for the New Year

Look in your crystal ball and tell the media what you see.

Everyone has an eye on the end of the year and wonders what the next 12 months will bring.

Think about the trends you’re anticipating in your industry or sector.

  • Who’s growing — and how?
  • Will the pace of consolidation continue, slow down or accelerate?
  • What is the forecast for demand for services?

You don’t have to go out on a limb. Simply consider:

  • what might happen;
  • why multiple factors will lead to the change ahead;
  • how it will affect market participants or clients.

Then, introduce yourself and your predictions to reporters and editors at relevant publications before December 11, to beat the publication’s deadline for year-end articles.

This was my plan of attack: Working with an attorney specializing in biotech, I emailed and called reporters, introducing him as source with insight into the IPO market.

A reporter at The Wall Street Journal exclaimed, “I need to talk to him; I was just assigned this story!” Naturally, I arranged the interview for that afternoon, resulting in a substantial quote in this article.

You can go wild with your outlook, or be reasonable, as long as your view has actionable and quotable insights.

Eleven months later, no one will remember how closely your predictions hit the mark. And you’ll have new ones for next year.

Is your crystal ball showing the future clearly ? Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141. Let’s brainstorm how you can authoritatively share your views.

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(This discussion has been lightly edited for evergreen content.)

How Your Photo Can Attract 3,000 People

Photos Attract Prospects and Visitors

Every Picture Tells A Story.

People respond more strongly to websites and brochures with photos. “Our brains process visuals faster, and we are more engaged when we see faces,” according to the Media Psychology Research Center.

Here’s how to get started:

Show customers using the product in an eye-catching shot. People actively engaged with your product — holding it, eating it — are a powerful endorsement. Who enters a restaurant with empty tables?

Have an employee speak with a client (or stand-in) for a photo. Add a caption that cites the impact of an intangible service: it saves time, saves money or generates an uptick in sales.

Put people in the scene. Visitors at parks point admiringly at the view and museum-goers enjoy the exhibition.

Potential attendees will project themselves into the photo. If a couple is shown pushing a baby in a stroller on a paved garden path, a prospective visitor will consider visiting with a parent who uses a wheelchair.

Share the photo with the press. The reporter will quickly grasp the excitement of an event or the beauty of a location and its appeal to readers and viewers.

Having a photo in hand makes it easy for the editor to include it in the article, without sending a staff photographer to your premises.

Because a digital camera costs only $100, every business and nonprofit group should purchase one and keep it handy. Snap away to capture satisfied clients, visits by dignitaries, activities in progress, special occasions and more.

Ready to stage your story-telling photo? Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 2347.256.9141. Let’s talk about who and what might best promote your business in a photograph.

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PS Here is the photo that attracted 3,000 visitors to the Cherry Blossom Festival on Roosevelt Island.

Make Your Season’s Greetings Card Memorable

It’s the Most Wonderful Time of the Year

Time to Send a Holiday Card.

You send a greeting card in December to clients, vendors, supporters, colleagues, VIPs and others.

Is your card having maximum impact?

Would the recipient notice if the sender was changed to Megabucks, Inc. or United Nonprofits?

Plan now to send a holiday greeting card that reinforces the brand and qualities that make your group distinctive.

Find a visual, design an image or take a photo that captures what is unique about your company or organization. Ideally, no one else could appropriate that creation and call it their own.

Use that image as the centerpiece of your holiday greeting, whether a printed card or an email message.

In January, when your recipient removes all the holiday cards taped to the office door, you can imagine her saying, “This is the card from the folks at DEF,” without opening the card to confirm the sender.

Or you may get an immediate email reply, in thankful appreciation of your distinctive note.

As a writer, I send an email with a Holiday Haiku. Most recipients recognize the difficulty of composing a 17-syllable seasonal poem and they remember reading it.

May I offer you some help creating a memorable visual or message for your holiday card, or your own haiku? Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141. Let’s brainstorm some ideas that align with your group and your successes.

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Back to School — As a Teacher

Showcase Your Insights.

September = School, for students, teachers and parents.

Executives in business and nonprofits need to keep current with best practices and new developments, so they also go to class.

Consider how you might share your expertise with contacts, clients and prospects in one or more of these venues:

Networking group: Some groups incorporate a 10-minute pitch by members into their regular meetings. Your networking contacts will feel more at ease referring their favorite clients to you after they see you in action and hear the impact of your products and services.

Give a guest lecture at a contact’s course: Someone you know may teach a continuing education class. Offer to give insights from the field in a 20-minute presentation.

Center for management training: Peruse the quarterly calendar of workshops and then propose an interdisciplinary session for their target market. By straddling two content areas, you create a niche.

Small business center and economic development group: Government agencies at the municipal and state level offer a variety of business management classes to support small and medium-sized enterprises. These businesses may soon grow big enough to need your services as a consultant.

Webinar: There are companies whose sole line of business is to host webinars for speakers to give sessions and promote their businesses. If you’re shy about facing a room full of new faces, you might prefer the digital broadcast space.

You may join me at Managing PR and Communications on Top of Everything Else, on Thursday, September 19, 2013 at 9:30 am at The Support Center for Nonprofit Management in New York City.

Or tell another contact.

You will not be quizzed afterwards.

Have you got a timely subject for a class or workshop? Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141. Let’s consider where you might teach a session and promote your business.

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Drive More Traffic to Your Website — Without a Blog

No Blog?
No Problem!

You can write as a Guest Blogger.

Companies that frequently post on a blog attract as many as five times more visitors to their websites than companies that do not blog.

If you do not have a blog, you still can participate in the blogo-sphere: become a guest blogger.

Do the blogs you read publish work by others? If so, as appropriate, introduce yourself to the blogger/host and offer to write a guest blog post.

After the post is published, create a short bitly link to distribute your idea in the social media universe in the format of a question via the LinkedIn Groups to which you belong, with a summary answer and a link to your blog post. The topic may generate some comments — as well as drive traffic to your website, where readers can learn more about you.

I submitted a guest blog post, When Nonprofits Fail to Communicate, to a colleague and then shared it on X (Twitter) and LinkedIn. The editor of an online publication read it; she not only asked permission to re-publish it on their blog, she invited me to submit my own articles.

Of course, I accepted.

Here’s how you can prepare for your next professional association meeting: Pre-Marketing Can Maximize Your Success at a Networking Event, as published on Philanthropy Journal‘s blog.

Have you got a hot topic to blog about? Let’s consider where you might write a guest blog to get your word out. Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141.

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Client + You @ Business Meeting = Speaking Success

Team Up for Speaking Success

What better testimonial of your expertise.

You belong to a business or industry professional organization, of course, to network with prospects and keep up-to-date on news and trends.

These monthly meetings offer an incredible opportunity for you — and a client — to showcase your expertise.

That’s why I suggested a client, Denise Shull, as a speaker to 100 Women in Hedge Funds, where I serve on the Communications Committee.

As a panelist, Denise promoted her approach to risk management: understanding feelings, senses and emotions can improve decision-making by hedge fund traders — and by everyone else.

Her anecdotes recounting the impact of self-awareness struck a chord with 200 women executives in the hedge fund industry.

Plus, she sold nine copies of her book Market Mind Games: Profiting from the New Psychology of Risk & Uncertainty.

Are you and a client ready to tell industry colleagues about your productive engagement? Let’s talk about where you might speak up for business growth and success.

Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141.

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Would You Rather Be Lucky or Good – A News Story Replay

News coverage and follow-up beget a replay.

Timing is everything in the marketplace.

After the March product announcement of PeriClean, a toothbrush designed to help people brush smarter for healthier gums, was published in Dental Products Report, the story was not posted in the online publication.

Every week or so, a quick website check, followed by a gentle email and/or phone message to the editor, kept the digital status of the article in play until it finally was published on the website in mid-April.

What a delightful surprise, then, to see the wrap-up of Top 5 new dental products for healthy gums in the online May issue included the PeriClean toothbrush!

Yes, it was lucky that the reporter focused on healthy gums and it was a good effort to have snagged the attention of Dental Products Report in the first place.

Perhaps it was killing the editor with kindness to get the product announcement online that made the replay of the news story happen.

In the trade-off between lucky and good, it’s polite persistence that wins.

You can improve your luck with news coverage simply by being more visible to reporters. Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141.

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Maximizing the BIG Name

Maximize the impact with media coverage in advance.

You’ve worked hard to line up a BIG NAME at a fundraiser, so make the most of their participation — even before the date.

Build attendance by notifying the media a few weeks ahead and provide access to the principals of the event for quotes.

Falk Communications helped Staten Island Legal Services sell tickets to their first-ever fundraiser with articles announcing an award and its presenter in the local and legal press. Of course, after the luncheon, follow-up articles reported the remarks of past New York State Governor Mario Cuomo.

If you’d like to attract more supporters to your fundraising events, and also increase awareness of your group, consider the impact of a BIG NAME in generating media coverage. Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141.

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Client Success Becomes a Case Study and Article

Turn a case study into media, marketing and promotion.

Everyone loves a success story: clients are ecstatic with the outcome, colleagues learn a lesson the easy way and you get the credit.

With the client’s permission, or referring to a generic identity (a cultural institution), draft a skeleton essay. State a theme and list three to five bullet points on the strategy, implementation and results of a recent client project that serves as an example of best practices.

Send this outline in an email to the editor of a relevant trade publication, and ask for the appropriate word count and deadline for an article.

After you’ve gotten the go-ahead, write the article to the required length and include your website URL and phone number in your one-sentence author’s bio.

Falk Communications helped Audrey Winkler of OMG! Organizational Management Group submit an article detailing a successful project. Upon publication, she extended her audience via X (Twitter) and LinkedIn activity, using a link to promote the article and her excellent results.

If you’d like to be recognized for your outstanding client success, I’d love to toot a horn for you. Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141.

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How to Correct a News Article. Yes, You Can!

Correct a News Article’s Error

Ensure the right contact information is in the news.

Falk Communications helps clients get news coverage and, as needed, will ask reporters to fix errors and ensure the details are perfect.

When a trade magazine published an article online with a typo in the client’s email address, it was time for quick action.

In an email thanking the reporter for the great article, based on an interview arranged a week earlier, I highlighted the actual spelling of the email address and politely requested a correction.

While traveling in India, the reporter notified the appropriate colleague and the change was made within 24 hours.

Don’t be afraid to ask for a correction, especially in an easily fixed online format.

This is an example of how Falk Communications will get you in front of reporters and take care of the details – from start to finish. Contact me at Janet@JanetLFalk.com, set an appointment here or call me at 347.256.9141.

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Falk Speaks to NY 1 News

The key to a successful media interview is preparation.

Falk Communications encourages clients to write down three essential points to cover in a news interview.

With a list and examples of the issue, I was ready to speak to NY 1 News.

In the interview, I made sure to stick to those points.

Contact me; I will help you get and prepare for your next press interview.

Trade Magazine and Newsletter Articles Generate 800+ Phone Calls

HotelMore than 80% of hotel revenue is generated by credit card usage each year, so monitoring credit card transaction fees and charges should be a priority for hotel management.

Independent Merchant Group (IMG) reviewed the merchant services statements of two leading hotels and found:

  • unauthorized increases in transaction fees;
  • processing rates and fees that were above-average for the hotel industry;
  • incomplete and confusing terms in the statements.

IMG’s success in auditing the statements and restructuring the credit card processing agreements saved both hotels thousands of dollars; the company continues to monitor the statements to guard against fee changes.

This case study was presented to several hotel industry publications. Three articles on the topic of credit card processing fees generated more than 800 calls from hotel industry professionals. They were eager for IMG to review their credit card processing statements and potentially locate similar savings for them.

If IMG had purchased a list of hotel CFOs and contacted these executives by email and phone, would the company have received a similarly high volume of interest?

Online News Story Sparks Same-Day Settlement Phone Call from Defendant’s Attorney

To achieve progress on a sexual harassment case, the law firm Katz Melinger asked me to prepare a press release about the lawsuit and conduct media outreach. The goal was to put pressure on the attorneys representing the hosts and management of a top-rated cable television show, its production company and the network on which the show aired.

Broadcasting&Cable logoA leading broadcasting industry magazine published an article on its website. Perhaps advertisers, who are often skittish that adverse publicity might affect them also, contacted the network to voice their displeasure with this news.

In less than five hours, the attorney for a defendant contacted Katz Melinger.

Sometimes attorneys in a litigation case need to motivate opposing counsel representing a business. When unfavorable news stories lead that company’s customers to voice their concern and dismay about business practices, it often prompts defense counsel to respond.

TODAY Show Segment Nearly Doubles Website’s Traffic

Today_show_logoWhen a contributor to The TODAY Show mentioned at a social event that an upcoming segment would focus on trends combining gardens and technology, I suggested a website as an example. YardShare.com is a forum and social networking site for gardening enthusiasts to exchange tips, photos and ideas, an unusual combination of gardening and tech. She later interviewed Bryan Powell, founder of the website.

On the day the segment was broadcast, the number of visitors to the Yardshare.com website increased 92%, essentially doubled.

Timing is everything. A well-timed pitch, made to a reporter in a casual setting, may lead to a high-profile news story.

Attorney Speaks to CNBC on Presidential Candidate’s Proposal

CNBC_logo.svgPresidential candidate John McCain announced on the morning of June 23, 2008 that he would create a national competition to promote research on alternative automobile batteries.

Attorney James Greenberger had co-chaired a conference on the subject of alternative automobile batteries the month before; I asked him what he thought of McCain’s proposal and the state of industry research.

After quickly developing a snappy pitch, positioning Greenberger as an expert, I contacted auto industry reporters, a group I had not previously targeted. I presented him as a source on the hot topic.

He appeared on CNBC that afternoon.

Watch mid-morning news headlines for topics that related to your industry. Afternoon and evening news reporters may need sources to comment on those stories.

 

Action-oriented Articles Prompt Smith Barney Clients to Call Financial Advisors

StatementDialogues, a customized newsletter that financial advisors of Smith Barney ordered for their clients, featured four articles on diverse personal financial planning topics. I drafted more than 50 evergreen articles. These basic and timeless introductory nuggets were designed to prompt the reader to call or meet with their financial advisor to discuss the issues, themes and products described. The tone was open, informative and nominally pedagogical. With a maximum length of 195, 325 or 600 words, the financial advisor would mix and match articles selected from the catalog, consistent with the newsletter layout (two short, one medium, one long), either thematically linked (IRA) or on assorted topics (College, Estate, Mortgage).

When technical information needs to be accessible to the reader, especially about personal finance, snappy headlines with eye-catching phrases can make the difference and engage the client.